Help & FAQs
Find answers to the most common questions about GroceryMart.
Orders & Shopping
Q: How do I place an order?
Download the GroceryMart app or visit our website, add items to your cart, and proceed to checkout with your delivery address.
Q: Can I cancel my order?
Orders can be cancelled within 60 seconds of placement. After that, our partners start packing and cancellations are not possible.
Q: What is the minimum order value?
There is no strict minimum order value, but orders below ₹199 may incur a small delivery fee.
Delivery & Tracking
Q: Is 10-minute delivery really possible?
Yes! We use hyper-local micro-fulfillment centers located within 2km of your area to ensure ultra-fast delivery.
Q: How can I track my order?
You can see the live location of your delivery partner in the "My Orders" section after your order is confirmed.
Q: Do you deliver 24/7?
Currently, we operate from 6:00 AM to 11:00 PM in most locations.
Payments & Refunds
Q: What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) in select areas.
Q: How long does a refund take?
Refunds for cancelled orders or returned items are processed within 5-7 business days to your original payment method.
Q: Are there any hidden charges?
No. All charges, including delivery fees and taxes, are clearly shown at the checkout before you pay.
Still need help?
Our customer support team is available 24/7 to assist you with any issues.
Contact Support Team